My Visit Recap

Date

Name

Restaurant #:

Email:
Enter email address to send visit recap

Time

PM

Kiosks:

Do You Have Kiosks?

Yes No

Host is in the dining when you entered the restaurant?

Yes No

Host guiding customers to use kiosks, is knowledgeable, & confident?

Yes No

Delivery:

Do You Offer
Delivery?

Yes No

Disclaimer: If you aren't seeing Delivery executed properly, do some knowledge checks with OTJ's and place an in-restaurant order through the GrubHub app to see the full process with the team & provide real-time coaching.

The team is aware of Delivery, knows the why, & how to execute?

Yes No

If you see a Grubhub Delivery order, food ready for pick up when driver walks in?

Yes No

Delivery Order Assembly
Card job aid is posted on
D/T counter?

Yes No

THEMES FROM TODAY:
WHAT DID YOU SEE? HEAR? FEEL?

ASSET:
Building Maintenance, BOH, Dining Room, Drink Station, Kiosks (clean, working, no wires, no holes)

SERVICE:
Food, Friendliness, Speed

FUNDAMENTALS:
Cleanliness, Deployment, Food Safety

VIEW: ARL DAILY CLEANING & MAINTENANCE REVIEW SCHEDULE

PEOPLE:
Training, Staffing, Bench, Culture, Leadership

FINANCIALS:

#1 Opportunity from VOC Coaching Report:

2 Things to Work on Prior to Next Visit:

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